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Troubleshooting

Please check out our guides offering tips and suggestions for some commonly reported problems:

Keep in mind that devices that are "Jailbroken" or tampered with in ways that the manufacturers deemed unlawful cannot be supported.  Also, we may not be able to troubleshoot connectivity related inquiries due to the unique nature of connection environments of players.

If you still need help, check the "Known Bugs and Issues" list first to see if your issue is listed.  If the problem is not found there, please select "Submit a request" at the top of the page. Make sure to include as much information as possible in the provided fields and your message to expedite the process.

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