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What are good practices to prevent disconnection?

To reduce connection issues, please try the following.

  • Make sure that you are playing in a stable and reliable connectivity environment (such as WiFi).
  • Environments that are constantly moving, such as in a car, could lead to sudden disconnects.
  • The game cannot be paused during dungeon play and closing the app will disconnect your session.

If disconnections are caused by server issues, the operators will make an official announcement.  They will take into consideration any compensation for all affected players soon after. 

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