CP was not properly deposited to my account.

If you are having issues receiving in-game CP, we recommend trying the following:

  • Make sure that the receipt from Apple, Google or Amazon was received.
  • Make sure that the purchase was not deposited in a different world.
  • Wait for at least 24 hours. Deposits may take time if the servers are congested.

If these steps do not resolve the issue, contact the support team using the "Submit a request" link at the top of the page with the following information on hand.

  • Screenshot of the CP purchase receipt.
  • Screenshots of other recent purchases if multiple ones were made.
  • The Account (KCID), World, and Character Name of the account the CP was purchased in.

The purchase will then be investigated.  Inquiries requiring escalation may take additional time.

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